Terms of Service

Effective Date: April 1, 2026

1. General Provisions and Company Information

These Terms of Use govern the contract between the user and AsistAll FZ-LLC ("VALRÉON", "we"), operator of the VALRÉON application. Our company is registered in the United Arab Emirates, under the Ras Al Khaimah Economic Zone (RAKEZ), with licence numbers 47021287 (Services Licence) and 45009852 (E-Commerce Licence), and its registered office at MBAM0089, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

By using the VALRÉON application, you agree to these Terms of Use and applicable legislation. VALRÉON is a social platform that allows users to create events, participate in events, and interact with other users. You agree to use the application only for lawful purposes, respecting community safety and the rights of other users.

2. Membership, Account Verification and Invite System

You are responsible for the security of your account, the confidentiality of your login information, and all activities performed through your account. If you suspect unauthorized access to your account, you should immediately change your password and contact us if necessary. VALRÉON is intended solely for users who are 18 years of age or older; no one under the age of 18 may register for, open an account on, or use VALRÉON. Age verification is performed at registration and, where deemed necessary, afterwards; the account of any user found to have misrepresented their age will be closed immediately, without prior notice.

Your account is confirmed through a one-time verification code (OTP) sent by phone number/email and, where required, profile verification via an ID photo/selfie. Unverified accounts may not have access to certain features (creating events, payments, messaging, etc.). Providing false or misleading information during verification may result in suspension or termination of your account.

The application may offer participation via invite codes and/or a referral ("invite a friend") system. Invite codes and referral rewards are valid only under the rules and periods set by VALRÉON; if abuse is detected (fake accounts, duplicate registrations, etc.), the related rewards may be cancelled and the account may be suspended.

3. Paid Membership, Auto-Renewal, Cancellation and Refunds

VALRÉON may offer paid membership plans for access to certain features. Paid membership purchases are made through the App Store, Google Play, or an integrated payment provider and are subject to that platform's payment terms. Membership fees, including any applicable taxes, are shown in the application at the time of purchase.

Unless explicitly stated otherwise, paid memberships automatically renew at the end of the selected period. You can cancel auto-renewal at least 24 hours before the end of the current period via your store account settings (App Store/Google Play) or the in-app membership settings. Cancellation does not prevent continued use of the service until the end of the current period.

As a general rule, no refunds are given for unused membership periods or purchased digital content, subject to applicable consumer protection law and the refund policies of the App Store/Google Play. Refund requests should first be directed to the store (Apple/Google) where the purchase was made.

4. Events: Cancellation, Organizer and Participant Responsibility

VALRÉON is an intermediary platform that allows users and corporate accounts to create events; VALRÉON is not the organizer of events. Responsibility for planning, content, safety, venue suitability, and legal compliance of an event rests with the organizer (individual or corporate user) who created it.

Organizers are responsible for holding the event as advertised and on schedule, for the accuracy of participant information (tickets, capacity, etc.), for holding any required permits/licenses, and for informing participants within a reasonable time in case of cancellation or postponement. If an event is cancelled by the organizer, the refund of the ticket fee is subject to the organizer's published refund policy, or, if none is stated, full refund of the ticket price to the participant.

Participants are responsible for complying with the event's participation conditions (age limit, dress code, venue rules, etc.), for accepting the cancellation/no-show rules applicable to their purchased ticket, and for behaving respectfully toward other participants and the venue during the event. Ticket fees are not refunded for undeclared non-attendance (no-show); repeated no-show behavior may lead to account restrictions.

Physical event risks: Participation in events is at the user's own responsibility and initiative. VALRÉON cannot be held liable for injury, loss, theft, or other damages that may occur during events, unless such damages result from VALRÉON's gross negligence. For events held at venues serving alcohol, nightclub/bar-type venues, or venues with age-restricted entry, compliance with the venue's and applicable law's age and alcohol rules is the participant's responsibility; VALRÉON does not guarantee entry to such venues.

Corporate accounts: Users opening a corporate account as a venue/brand/organization additionally agree to provide accurate tax/billing information, to hold the necessary legal permits for the events they organize, and to comply with VALRÉON's additional rules applicable to corporate accounts (verification, commission rates, etc.).

5. Payment Commissions, Taxes and Billing

VALRÉON may collect a service commission, at previously published rates, from paid event ticket sales and/or membership revenue. Applicable taxes (VAT, etc.) are included in or shown separately from the price at the time of sale; the obligation to issue invoices/receipts is fulfilled by the organizer and/or VALRÉON in accordance with applicable law.

6. User Conduct Rules and Content

You are responsible for the text, photos, images, and similar content you share on the application. Sharing content that is illegal, obscene, threatening, inciting violence, containing hate speech, violating personal rights, harassing, misleading, fraudulent, or infringing copyright/trademark rights is prohibited. VALRÉON reserves the right to remove such content, limit its visibility, suspend/terminate user accounts, and report to authorities when necessary, in order to ensure community safety and fulfill its legal obligations.

Users must treat each other respectfully, honestly, and in accordance with community standards. Harassment, bullying, discrimination, fraud attempts, and creating fake profiles (including use of a false identity/photo) are strictly prohibited. Users may report accounts that behave inappropriately through the in-app reporting mechanism and may block such users. Reports are reviewed by VALRÉON; if a violation is found, the relevant account may be warned, restricted, or permanently closed.

VALRÉON holds a non-exclusive, worldwide, royalty-free license to use user content solely to provide the service (hosting, display, featuring). Intellectual ownership of the content remains with the user.

7. Intellectual Property

VALRÉON's name, logo, interface design, software, texts, and all intellectual property elements related to the application belong to VALRÉON or its licensors. Unauthorized copying, reproduction, reverse engineering, commercial use, or transfer to third parties of the application or its content is prohibited.

8. Limitation of Liability

VALRÉON provides the service "as is" and does not guarantee that the service will be uninterrupted, error-free, or always accessible. Access interruptions may occur due to internet infrastructure, device-related problems, maintenance/improvement work, security measures, or force majeure reasons. VALRÉON's liability for interactions between users and any disputes, negativities, or damages that may occur at events is limited to the extent permitted by applicable legislation; users are expected to exercise caution in their relationships with third parties.

9. Account Closure and Appeal

You may close your account at any time from the application settings. VALRÉON may suspend or terminate your account, with or without prior notice, in the event of a breach of these Terms of Use. If you wish to appeal the closure of your account, you can contact us at info@valreon.club; appeals are reviewed within a reasonable time.

10. Dispute Resolution, Governing Law and Competent Courts

Disputes arising from these Terms of Use will first be attempted to be resolved amicably via info@valreon.club. If an amicable resolution cannot be reached, these Terms of Use shall be governed by the laws of the United Arab Emirates (including the regulations of the Ras Al Khaimah Economic Zone), and the Courts of Ras Al Khaimah and the Federal Courts of the United Arab Emirates shall have jurisdiction over any disputes; this does not affect the statutory rights of users acting as consumers to apply to the competent consumer court/arbitration committee under applicable law.

11. Changes

VALRÉON may make changes to its products and services, add new features, or discontinue some features. When the Terms of Use are updated, the current text will be published within the application and will be effective as of the effective date. Continuing to use the application means you accept the updated terms.