Privacy Policy
Effective Date: April 1, 2026
1. Data Controller and Company Information
The data controller of your personal data under this Privacy Policy is AsistAll FZ-LLC ("Valréon", "we"). Our company is registered in the United Arab Emirates, under the Ras Al Khaimah Economic Zone (RAKEZ), with licence numbers 47021287 (Services Licence) and 45009852 (E-Commerce Licence), and its registered office at MBAM0089, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. For any requests regarding this Privacy Policy, you can reach us at info@valreon.club or +971 50 794 3431.
Valréon has developed the Valréon mobile application as a commercial service. This service is provided by Valréon and is intended for use as is.
This document has been prepared to inform users who choose to use the Valréon Service about how their personal information is collected, used, and protected. By choosing to use the Service, you agree to the collection and use of information in accordance with this privacy policy.
2. Data We Process and Legal Basis
Personal information collected by Valréon is used solely for the purpose of providing, developing, and improving the user experience of the Service. Your data is processed on the following legal bases: performance of a contract (providing membership and event services), your explicit consent, our legitimate interests (security, fraud prevention, service improvement), and compliance with our legal obligations. This information will not be shared with third parties except as described in this document.
To better benefit from the Service, you may be asked to provide certain personally identifiable information. This information may include your name, surname, gender, date of birth, and location information if you grant permission through your mobile device. The information provided is stored securely and used only for the stated purposes.
Profile photos and visual content belonging to the user may be processed to personalize the experience offered within the application. These images are evaluated only for in-app use purposes.
Profile verification: As part of account and identity verification, verification documents such as an ID photo/selfie may be processed if requested. These documents are used solely to complete the verification process and are retained for as long as your account remains active, and are deleted together with your other personal data within 30 days if your account is deleted.
With the user's explicit consent, contact list information may be temporarily processed to identify other users registered in our system. This information is not stored permanently and is deleted from our systems immediately after the relevant process is completed.
Messaging: Your in-app chat messages are stored on our servers to enable the Service and are only shared with the relevant parties or with competent authorities where legally required. Message content is retained until you or the recipient delete the conversation or the account is deleted.
Maps and location services: We use map services (Google Maps) to display event/venue locations; these services may process your location data under their own privacy policies.
Payment data: Membership fee and event ticket payments are processed via Stripe and/or App Store / Google Play Billing. Your card details are not stored on Valréon's servers and are processed subject to the payment provider's security standards (PCI-DSS).
3. Third-Party Service Providers
The Valréon application relies on certain third-party services to provide the Service: hosting/infrastructure (Hosting.com.tr), maps/location (Google Maps), push notifications (Firebase Cloud Messaging), and messaging/OTP verification (Meta WhatsApp Business Platform). Valréon does not currently use a separate analytics service (e.g. Google Analytics) or error/crash tracking service (e.g. Sentry); this policy will be updated if either is adopted in the future. The services we do use may process certain information to identify the user under their own privacy policies.
In the event of an error during the use of the application, some technical data may be collected through third-party tools. This data may include IP address, device name, operating system version, application usage status, date and time of use.
Valréon does not directly use cookies. However, some third-party libraries used within the application may use cookie-like technologies to improve their services. Users have the right to accept or reject these technologies; however, if rejected, some parts of the Service may not work as expected.
4. Countries Where Data Is Stored and Retention Periods
Your personal data is hosted in Turkey. Data is retained for as long as your account is active; no automatic or time-based deletion is applied while the account remains active.
When you delete your account, your personal data is permanently deleted or anonymized from our systems and backups within 30 days at the latest; only data subject to a legal retention obligation (e.g. invoicing records) will continue to be retained for the period required by law.
5. Data Security
The security of your personal information is important to us, and commercially acceptable security methods are used to protect this information. However, no data transmission over the internet or information stored electronically can be guaranteed to be completely secure.
In the event of a data breach, we will notify affected users and the competent authorities (e.g. the relevant supervisory authority under GDPR, or the Turkish Personal Data Protection Authority under KVKK) within the timeframes required by applicable law, and will immediately take the necessary technical/administrative measures to limit the impact of the breach.
6. Your Rights
Users have the right to access, correct, request deletion of, object to the processing of, and request the portability of their personal data. To exercise your rights under the EU General Data Protection Regulation ("GDPR") and/or (for Turkish users) Law No. 6698 on the Protection of Personal Data ("KVKK"), you may submit a written request to info@valreon.club; we will respond to your request within 30 days at the latest.
You can delete your account and associated personal data using Settings → Delete Account within the app, or by sending a request to info@valreon.club.
Users may request the deletion of their personal data. Such requests can be submitted via the following email address: info@valreon.club
The Valréon Service may contain links to third-party websites. Valréon is not responsible for the content, privacy practices, or security policies of these sites.
7. Age Limit and Children's Privacy
VALRÉON is intended solely for individuals 18 years of age or older; the Service is not offered to anyone under the age of 18, and personal data is not knowingly collected from anyone under 18. If personal data belonging to an individual under 18 is found to have been collected, the relevant account will be closed and the data will be deleted immediately.
8. Changes to This Policy
Valréon may update this privacy policy from time to time. Changes will be published on this page and will take effect upon publication. Users are advised to review this document regularly.
For any questions, comments, or requests regarding our privacy policy, you can contact us at info@valreon.club